Permanent Contract (CDI)

This opportunity could change your life!

The mission

Are you interested in working for a growing Luxembourg based life insurance provider?

OneLife, a privately-held company, provides services to high net worth and ultra-high net worth individuals. To support our growth, we hope to find the right candidate to join our Customer Services Department within the Collective Funds team. OneLife offers a unique range of specific life insurance policy products aimed at in particular Belgian, French, and Nordics markets. Our products allow clients to tailor their wealth exactly to their needs while at the same time giving access to a broad investment universe in Luxembourg

We are looking for a Customer Services Officer – Front Office who will be the first point of contact for our clients and partners. This role requires excellent communication skills, a client-focused mindset and the ability to manage inquiries via phone and email professionally. Your ability to build strong relationships and provide top-tier service will be key to your success.

Main objectives of the role

  • Act as the primary contact for clients and partners, handling inquiries via phone and email
  • Provide exceptional service by responding promptly and professionally to client needs
  • Develop and maintain strong professional relationships
  • Support policy administration with accuracy and efficiency
  • Gain an in-depth knowledge of life insurance and financial products
  • In-house coorporation with: Compliance, Sales, Wealth Planning, Products, Investment Adminstration and Tax & Legal

Profile of our future teammate

  • 1st experience in the banking/insurance industry is preferred but not a must
  • A team player substantiated by excellent interpersonal skills
  • Able to demonstrate excellent written and oral communication skills
  • Fluent in French, Dutch is a plus (and possibly English)

What we offer…

  • Member of the Insurance collective agreement
  • 13th month
  • Lunch vouchers: EUR 13
  • Pension plan
  • Flextime hours & teleworking authorised (possibility to exceed the authorised tax threshold within the limit of 25% of the working time)
  • 35.5 days of holidays per year
  • Employee development opportunities
  • Fruit at the office, sports committee, social events…
  • Inclusive company

Are you interested in working for a growing Luxembourg based life insurance company?

Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.

Join the team!