With the collaboration of Ainos, the specialist in life assurance for asset management has equipped itself with a new mobile application. OneLife now offers its partners the possibility of accessing relevant business information and tracking their transactions at any time. This solution, which is a communication and working tool, reinforces the existing relations between the company and its partners.

OneLife proposes life assurance solutions facilitating the protection, structuring and passing on of assets. The company, which now comprises all the NPG Wealth Management entities under a new branding, is particularly attentive to developments in the market. “Our wealthy clients are people who are increasingly mobile. More international and more demanding, they are keen to access data relating to their assets when they want, where they want, from any device” Marc Stevens, CEO of OneLife explains. To meet their expectations we have decided to invest in the future, with the introduction of new communications tools, at various levels, for the benefit of our partners and our clients”.

In autumn of this year OneLife thus presented a new application made available to its partners who use OneLife products in order to manage and structure their clients’ assets. “Using this application, accessible from any mobile device, our partners can access comprehensive information on the assets under management contained within our contracts. They can view their positions and their performances at any time. They can, for example, also better track ongoing operations and the progress of compliance or anti-money laundering administrative procedures related to their request (set up tracking), Marc Stevens adds.

Johann Blais, Ainos – Eric Lippert, OneLife – Marc Stevens, OneLife

An application to reinforce the relationship

The new application constitutes a communication tool for the benefit of the client relationship. This means OneLife’s partners can interact with the company and find answers to their questions more easily. “By using it the work of all parties is facilitated but, above all, it is the partnership relationship, which is strengthened, in a long-term approach”, confirms Christophe Regnault, OneLife Digital Marketing Manager. The idea of developing such an application arose both out of a study carried out by OneLife on partners’ digital maturity and workshops held with the internal teams on the opportunities to innovate within the business. “In lots of respects, and to our great surprise, many of our partners were well ahead of us in terms of digital transformation and the use of digital devices and their daily use. There was, therefore, a genuine opportunity to facilitate working better together and exchanging information on a daily basis”.

For two years OneLife had been carrying out a profound IT transformation, equipping itself with a new information infrastructure and architecture. “To be able to offer such tools it is essential to be able to rely on high-quality, centralised information. The complete reworking of the infrastructure and the introduction of an open architecture constituted a prerequisite for any more advanced transformation. At the outset of this open architecture we now have the possibility to feed into a multitude of channels”, Eric Lippert, CIO of OneLife, explains.

Christophe Regnault, OneLife – Eric Lippert, OneLife – Aida Espinosa, Ainos – Marc Stevens, OneLife – Johann Blais, Ainos – Lorène Paquier, Ainos

Ongoing development and enhancement

OneLife was keen to be assisted in developing this application and turned to Ainos, a company specialised in technical development for the benefit of business transformation projects. “We needed a partner who, on the one hand, can demonstrate great maturity with regard to this type of development and which can also interact easily with our team”, Eric Lippert explains. Ainos won us over in the way it took our requirements onboard and demonstrated genuine proactiveness.

The challenge was to be able to develop, in a relatively short space of time, an application taking into consideration the many content, design, development, user experience (UX) and quality requirements. The project was implemented by a small committee composed of Marc Leoka, Christophe Regnault and Eric Lippert, on the OneLife side, and of Johann Blais, Head of Software Solutions at Ainos. “In view of the lead-times we opted for an ongoing development and deployment approach, relying on the strong commitment of our development teams. Ainos has devoted significant resources to this project, which corresponds to our raison d’être: accompanying the digital transformation of business players”, comments Johann Blais.

From the outset the determination was to be able to present a finished application in six weeks. “Ainos helped us throughout the project, from determining the requirements , technological design, the establishment of the wireframes, development and testing to putting into production. We worked at the pace of the releases proposed. And there could be several of them within a single day. To every proposal it was easy to react and make the necessary adaptations”, comments Eric Lippert. There was incredible commitment from the Ainos teams, composed of enthusiastic technicians, with whom we were permanently in contact”.

New developments to come

In October OneLife presented its application to its leading partners. “We can see that technology is a strong vector for transforming the relationships we have with our partners and clients”, comments Marc Stevens. We are the first player to offer such a tool in a Luxembourg-based cross-border approach. It enables partners to become ambassadors for our brand. And thanks to information sharing we can maintain a link with every one of them”.

Christophe Regnault, OneLife – Johann Blais, Ainos

OneLife continues to invest in its application. New developments are envisaged, still in conjunction with Ainos. In the future OneLife imagines being able to make it directly available to the final beneficiary of a life assurance policy. The possibility of being able to directly onboard clients is also being studied. “With Ainos we benefit from a relationship of trust, which gives results. We particularly appreciate the teams’ responsiveness and rigour, confirms Christophe Regnault. On the strength of these good foundations, with numerous ideas already on the table contributed by our colleagues and partners, we are going to pursue our transformation and the opportunities this represents”.

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Interviewed by Sébastien Lambotte

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